1. General provisions

ICE Cleaning LLC (the “Company”, “we”, “us”) processes personal data of visitors to https://www.icecleaning.am and our customers in accordance with applicable laws of the Republic of Armenia, including the Law on Personal Data Protection. This Policy explains what information we collect, why we use it, and how we protect it.

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2. Information we collect

We may collect your name, telephone number, email address, cleaning location, requested services and appointment details, messages, photographs voluntarily provided by customers, and technical website information (such as IP address, browser type, and cookie data where such technologies are used).

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3. Purposes of processing

We use data to respond to inquiries, prepare quotes, communicate with customers, deliver services, perform quality checks, prepare service reports, handle complaints, operate and secure our website, and meet legal obligations. Marketing communications are sent only where there is an appropriate lawful basis.

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4. Legal bases

Depending on the circumstances, processing may be based on consent, steps taken to enter into or perform a contract, compliance with a legal obligation, or another basis permitted by law. Merely visiting our website does not constitute consent to optional data processing.

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5. Sharing information

We do not sell personal data. Authorized employees and service providers may access data only as necessary to deliver services or operate the website. We disclose information to public authorities where required by law.

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6. Photographs and service reports

Photographs of premises and cleaning reports may be used to estimate costs, document completed work, and check quality. We publish photographs of private premises in advertising or on social media only with the customer’s required permission.

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7. Cookies and analytics

The website may use essential cookies and, subject to applicable notice and consent requirements, analytics or marketing technologies. You can adjust cookie settings in your browser. The actual list of third-party services must be confirmed before publishing this Policy.

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8. Retention period

Ordinary inquiries, contact details, messages, photographs, and service reports are retained for no longer than 30 calendar days after completion of the service or the last customer contact, after which they are deleted or anonymized. Where the law requires longer retention of certain records (such as accounting documents), only the necessary information is retained for the legally required period. Withdrawal of consent and lawful deletion requests are handled as required by law.

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9. Data security

We apply reasonable technical and organizational safeguards and restrict access to personal data to personnel who need it for their work.

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10. Your rights

You may request information about processing and access to your data, correction, blocking, deletion, or cessation of processing where permitted by law, and withdraw consent where processing relies on it. Contact info@icecleaning.am. You may also contact the competent personal data protection authority.

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11. Third parties and international transfers

Our website may link to third-party services. Where foreign technology providers are used, cross-border transfers take place only in compliance with applicable legal requirements.

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12. Policy changes

We may update this Policy. The revised version will be published on our website with an updated effective date.

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13. Contact details

ICE Cleaning LLC

Yerevan, Republic of Armenia

Phone: +374 44 014 004

Email: info@icecleaning.am

Website: https://www.icecleaning.am